Delivery & Returns

We endeavour to dispatch all orders within 24 hours, though we kindly ask for your understanding during particularly busy periods. Estimated delivery times serve as a helpful guideline and commence from the day of dispatch. Please know that any delays caused by customs clearance are beyond our control, and we appreciate your patience.

UK DELIVERIES
For all UK orders dispatched with Royal Mail, there will be a charge of £4.95, and you can typically expect delivery within 2–3 business days from dispatch.

If you choose Next Day Delivery with DPD, a charge of £9.95 will apply, and you can anticipate delivery on the next business day for orders placed before 12 noon.

USA DELIVERIES
Delivery to the USA generally takes 3–5 business days from dispatch. Delivery costs and all applicable duties and taxes are included at checkout, so you’ll see the full cost upfront with no additional charges upon receipt of your order.

EU & REST OF WORLD DELIVERIES
Delivery to the EU typically takes 3–5 business days from dispatch, while shipments to other international destinations may take up to 7 business days. To facilitate this, we charge a flat shipping fee of £20 for all EU orders and £30 for orders to the rest of the world. Please note that international deliveries may be subject to local taxes and duties, which are the responsibility of the recipient. The Kensington Paperie is not responsible for these additional charges.

RETURNS
We hope that you thoroughly enjoy your order from The Kensington Paperie. However, if you find that you are not entirely satisfied with your order, please know that you may return it within 14 days of delivery for a refund. To initiate this process, please contact us by emailing returns@thekensingtonpaperie.com.We would like to bring to your attention that we do not cover the shipping costs for returns. Furthermore, please note that we can only accept the return of unused items in saleable condition, and in their original packaging. We are unable to refund the original shipping charges, and any taxes and duties paid at checkout are non-refundable. Should you have any further questions or need clarification regarding returns, please do not hesitate to contact us at returns@thekensingtonpaperie.com.